Australia has a number of Mobile Virtual Network Operators (MVNO) that do not own the network as such but resell services from the main carriers directly to customers. While there are just four mobile phone network operators in Australia-Telstra, Optus, Vodafone, and Pivotel as well, in remote areas, there are stacks of MVNOs that sell services on top of the networks built by the other operators. Moose Mobile is one of those MVNOs.
Moose Mobile offers great mobile plans and has some of the most satisfied customers in the Aussie telco segment. On the downside, their no-frills plans are heavily lacking in popular features like data banking and international calls. Still, for those looking for a data-packed plan on a budget, you’d be hard-pressed to find better value.
What is Moose Mobile?
This mobile started out as a normal business. Usually, it would sell refurbished iPhones at an attractive discount. The company has been in the iPhone-selling business for some time before moving into mobile plans.
In 2017, it took a plunge in a different direction and became the Moose Mobile we know today. The Brisbane-based network service provider started providing value for unlimited talk, data, and mobile plans.
Their base in selling premium phones at a discount helped Moose to offer discounted mobile plans for the budget-conscious user. They work on the wide-reaching Optus mobile network, offering impressive network coverage for national calls.
One feature that impressed us with Moose is that everything seems simple and straightforward, even with their new NBN plans. There were no fine prints, at least none that we could find. What you see is what you get, starting with their offers.
Moose Mobile Coverage
It runs on the full Optus 4G network. Unlike Telstra, Optus treats all of its Mobile Virtual Network Operator (MVNO) children equally, and offer them a free hand to its 4G network.
What does Moose offer?
Moose Mobile is no longer just a mobile-plan provider since they’ve started offering its own broadband service last year. While it’s still leading the new charge with affordable SIM-only mobile plans that deliver better value despite being budget-friendly, the same can be said of its unlimited broadband plans.
It’s also noticeable that Moose further simplified their product lineup by focusing on only SIM-only and NBN plans, all of which have no lock-in contracts. Previous plans like 12-month SIM-only and data-only plans, and even their home wireless broadband plans, are no longer available.
1. Moose SIM-only plans
The SIM-only plans start at only $8.80 per month including unlimited standard national SMS and MMS and 300 minutes of standard calls in Australia. For limited-mobile browsing, this plan includes 1GB of data. The rest of the no lock-in contract plans include unlimited calls, unlimited messages, as well as unlimited MMS. For the month-to-month plans, data inclusions can top up to 70GB. You can also get credit for international calls (up to $400) on select plans.
2. Moose NBN – no lock-in contract
Moose has now gotten into the business of providing home internet service with its new NBN offerings. There are five plans: Starter NBN (12/1Mbps) for $59.80; Lite NBN (25/5Mbps) for $64.80; Everyday NBN (50/20Mbps) for $74.80; and Family NBN (100/40 Mbps) for $94.80. These options prove to be more affordable when compare with other NBN plans.
All of these broadband plans offer unlimited data and a satisfaction guarantee valid for 21 days. If you need a new modem, Moose NBN also offers it for $99 with free delivery. Even better, you’ll get $15/month off for the first six months if you sign up for a Moose NBN plan today.
3. Moose Mobile plans – 12-month contract
While there are a lot of people who prefer the flexibility of a month-to-month plan, signing up for a long-term plan still has its appeal, savings-wise. With the 12-month Moose Mobile plan, you get a bigger data allowance at lower monthly plan fees.
If you love the service a company provides, it only makes sense to make the most of it by finding ways to save on plan fees and enjoy more inclusions. Signing up for 12 months is one of those saving options you can consider.
As of May 2022, Moose Mobile no longer offers 12-month plans.
4. Data-only plans
Catering to every mobile need, Moose also offers data-only plans that are ideal for tablets, dongles or laptops. Moose’s data-only plans use high-speed Optus 4G Plus internet so the speed is guaranteed.
With the Moose Mobile data plans, you will find something for everyone and every budget. You may be looking for a quick-fix SIM for your tablet, or a fast 4G connection for your mobile dongle; Moose Mobile has you covered. Your smartphones, tablets, pc, and desktop all can enjoy the benefits of various plans from Moose Mobile.
The plans from Moose Mobile are available from $12 (for 1.5GB) to $64 (a massive 100GB) each month. Since the plans from Moose Mobile have no contract, you can easily switch from one package to another without breaking a sweat.
5. Moose NBN offers
If you’re looking to switch to another internet provider, then a Moose NBN plan may just become your next best friend. Offering five unlimited NBN plans that are currently discounted ($15/month off for the first 6 months), getting a Moose broadband plan will provide you decent NBN speeds at an affordable cost.
You can purchase a new modem from Moose for only $99 and that already includes free shipping or bring your own. Allowing for more flexibility, you can also take advantage of their 21-day satisfaction guarantee so you can get a refund on your plan and modem fees if you find that Moose NBN is not right for you.
Home Wireless Broadband
The company also offers broadband initially with home wireless broadband plans. There are two: 200GB and 500GB at $59 and $69 per month, respectively. If you opt to sign-up for 24 months, you’ll get an included WiFi modem that’s worth $199.
Moose Mobile does not provide home wireless broadband plans at this time due to stock issues.
Moose Mobile Deals
This company also keeps its plans interesting by often running money-saving promotions. At present, they’re offering discounts of up to $7/month for the first 12 months on select plans for new customers. Moreover, Moose Mobile uses the full Optus network for better coverage. When you compare it with other mobile plans this is actually great value.
The freedom and flexibility offered by Moose Mobile plans are quite tempting to opt for a new service. Since the plans are contract-free, and you can pay on a monthly basis, you can switch from one mobile phone plan to another without breaking a sweat.
They also provide a range of different-sized plans that suit everyone and every budget with affordable price points, with unlimited standard national calls to landline, mobile, 13, 1300, and 1800 numbers. International roaming is not a part of it.
Benefits that Moose Mobile Offers
The Optus network is available across Australia, covering nearly 97% of the Australian population. Whether you live in a city or in the country, you can be sure that the Optus network has you covered. For reliable coverage, Moose operates on the Optus 4G network.
When you subscribe to a plan on Moose, you will get the latest 4G network to power up your mobile experience. The Optus network (4G Plus) is the premier, fastest grid across Australia. And you yield the benefits of that when you sign up for a mobile plan.
Here are some of the benefits that you get from the service provider:
- Frequent mobile promotions
- Only No lock-in contract plans
- All plans include calls to 13/1300 and 1800 numbers
- Unlimited voicemail (deposits and retrievals) in most plans
- Runs on the Optus network (4G Plus)
- Australian support
As a testament to Aussies trusting the company and the services they offer, they’re the only telecommunication company in the country to ever win both the “Most Satisfied Customers” and “Outstanding Value” Canstar Awards in the same year.
Can I get unlimited standard national calls and texts from Moose Mobile Plan?
Yes. You can get unlimited calls and texts in nearly all of the mobile plans offered by this company. You not only get unlimited calls to mobile and landline numbers all over the country, but also unlimited messages and MMS. The best part is you also get unlimited voicemail as a part of this service. No matter, which plan you choose, unlimited voicemail is on it.
There is, however, one exception.
If you opt for the monthly SIM-only plan with 1GB of data usage, then you do not get unlimited calls but you still get unlimited texts.
In a nutshell, great plans with no lock-in contracts with fast speed. That is Moose Mobile in a nutshell. It is although important to note that all Moose SIM-only plans are postpaid and there aren’t any prepaid plans available. Data banking is also not available at the moment.
Customer Care Service of Moose Mobile
For any queries about Moose’s mobile products and services, you can get in touch with their customer support by calling 1300 566 673 or (07) 3193 9400. They’re available during weekdays between 9 am and 8 pm, as well as on weekends from 10 am to 6 pm.
In addition to the great customer service, Moose’s website also has a comprehensive FAQ section that could help you answer most of your queries. Simply visit the website to get started.
You can also get in touch with Moose via social media, sending a message to their Facebook or Twitter page. If you want to check, manage and control your usage, Moose’s mobile app can be very handy.
Mobile plan providers aren’t typically known for their customer service repertoire. Today, most mobile and internet service providers have made it so hard to weave your way through tough and long processes of customer service portals and laborious wait times that completely giving up is common practice.
In case you require their help, you can contact Moose via phone at 1300 566 673, submit a support ticket online, read FAQs or send a message via their website. You may also download their iOS and Android app to help you manage your account straight from your phone.