How Does Mobile Myki Work in Australia?

Mobile Myki
How does Mobile Myki work in Australia?

If you are aware of Google pay then you know the new features of this app on your mobile where you can include passes and transit cards. This payment app now supports Mobile Myki in Australia and has lots of awesome features integrated with upcoming maps. Lately, this app also added a material theme account switcher.

What is Mobile Myki?

Mykie how to use it

Mobile myki is a new way to travel with myki. It’s a digital myki on your Android phone on the Google PayTM app.

With Mobile myki you can top up on the go, touch on and off with your phone and know your balance in real-time Mobile myki covers Melbourne and regional Victoria’s trains, trams, and buses, with users now able to add the transit card into Google Pay. This will provide real-time information like balance, recent transactions, and low-balance notifications.

You will be able to buy Full fare, Concession, Child, and Senior mykis, with auto load from Google Pay and top-ups in Google Maps. That latter integration will also list your current balance when planning a trip in Maps.

Like with other credit or debit cards in Pay, you do not have to manually select myki before tapping your device pass to a turnstile. Bringing an Android 5.0+ or higher mobile phone in close proximity will automatically scan the loaded transit card. Signing up for a Mobile myki card is free, but it need a minimum $10 initial top-up.

As said above Google Pay for Android recently added a Material Theme account switcher in the top-right corner of the Home, Payment, Passes, and Send tabs. Tapping your profile will slide a sheet with all your on-device Google Accounts for faster switching compared to before. This follows several other Google apps like Contacts and Drive too.

How to start Mobile Myki?

Getting started with Myki app
How to get started with Mobile Myki?
  • First Download Google PayTM
  • Follow the instructions within Google PayTM to set up your payment card
  • Go to Passes. Tap the blue + Pass button and select Travel card. Choose myki 
  • Choose myki Money or myki Pass
  • Now select your fare product: Full fare, Child, Senior or General concession (interstate senior)
  • Finish the transaction and you’re ready to travel!

Note that if you already have Google Pay on your device, make sure it’s the latest version before adding Mobile myki.

Check now to see if you can use Mobile myki on your Android mobile

  • Your phone needs to have a near-field communication (NFC) chip. Go to Settings > Connected devices. If NFC is listed, you can turn this on.
  • Ensure you’re using Android operating system 5.0 (Lollipop) or higher. Go into Settings > System > About phone. You can then see what Android version you’re on.
  • Download Google PayTM and set up a payment card. You’ll need to be 16 or over to use Google PayTM.
  • You need to have a VISA/Mastercard to use Mobile myki.
  • If you travel on a Full Fare, Senior, Child or General concession myki you can use Mobile myki.

Points to remember

Mykie app
  • If you  have a wearable with Google Pay such as watches you cannot use Mobile myki as it doesn’t support it
  • Mobile myki is different to an existing myki card. You’ll need to buy and top up a new Mobile myki. To transfer any funds from your existing myki to Mobile myki you’ll need to deactivate the existing card. Contact us to request the transfer.
  • Auto Load lets you set a minimum balance and your myki will automatically top up with the amount you choose. For example, when your myki Money balance reaches $10, you could top up with $20. 
  • You don’t need to unlock your mobile phone or open the app to touch on/off. You only need to wake up your phone to touch on and off. The phone is awake whenever the screen is turned on, even if it’s locked.
  • You can register your Mobile myki via Register your myki. This will let you manage your myki as you would a physical myki card. It also protects your myki balance if you lose your phone or it’s stolen.
  • You can use myki Money and myki Pass on your Mobile myki
  • Public Transport Victoria does not have any access to any information within the Google Pay app. They can only see Mobile myki information if you register your Mobile myki via Register your myki.

Myki money and pass

Myki money and pass
myki money and pass
  • You can only activate a Mobile myki on one device at a time. To transfer Myki you need to deactivate the myki card and move to the new device. Now you cannot access it on your original device. 
  • But to use it on another phone than on your existing phone, go into Mobile myki, select the menu in the top right corner (three vertical dots) and choose ‘Move to another device’. This will allow you to deactivate your myki. Now on your new phone, download Google Pay and set it up with your same account details. In the Passes section, you’ll then be able to see your myki and activate it to your new phone. You can only have your myki active on one device at a time. You need to deactivate your myki on one device before doing a factory reset or you will lose all your data.
  • A ticket number is a unique 15-digit number for every myki (myki and physical). You can use the ticket number to register your myki or if you require a refund.
  • If you use an Australian Mastercard/VISA card to purchase and top up your Mobile myki, you can get a refund via the mymyki website, Public transport Victoria call centre or Public transport Victoria Hubs.

Using Myki

Using Myki
Using Myki
  • If you use an international Mastercard/Visa card to purchase and top up your myki, you’ll have to visit the transport hub at Southern Cross Station to request a refund. Refunds cannot be issued for less than $5. Also, a refund for an international payment card cannot be processed by the call center.
  • Myki only allows eight myki Pass types to be purchased via the app: 7-day, 28-day, 30-day, 31-day, 35-day, 40-day, 60-day and 365-day. These are the eight most commonly purchased myki Passes.
  • If you’d like to buy a myki Pass for a different day duration, you can do so via the mymyki website.
  • If you’re using an international payment card you won’t be able to top up via the mymyki website.
  • If you are an international visitor and you have a Mastercard or VISA card you can get and top up a myki.
  • Finally, you need to be aged 16 or over to use Google PayTM as this is a requirement of Google. You can read the Terms of Service online.

About the author

Kamal Kaur