How Can I Get A New SIM On Felix Mobile?

New SIM On Felix Mobile

Felix Mobile is a new telecom service provider in Australia. Owned by TPG, Felix was launched in late 2020.

With the Felix mobile app, you can easily get a new SIM on Felix mobile.

Their simple SIM-only plan costs $25 per month and includes unlimited mobile data and standard talk + text in Australia.

There are no lock-in contracts or hidden fees; it comes with full customer support. Felix uses the Vodafone 5G/4G/3G network.

How Can I get a new SIM on Felix Mobile?

Felix Mobile App
Felix Mobile App

To get a new SIM on Felix Mobile, you must download the Felix Mobile App from app stores.

There are two kinds of SIM:

  • eSIM
  • Physical SIM

Once downloaded, sign up, and you can buy a Felix SIM and keep your existing number.

How do you log in to Felix App?

There are a few ways you can log into your Felix app:

  • The email address and password combination that you set up when signing up for Felix
  • Any ‘bio’ authentication that your phone supports, i.e. face or fingerprint recognition
  • If the first option is in the too-hard-basket, and the second is a little too Orwellian, you can also set up a 4-digit PIN to log in

In your Felix app, tap Settings > Profile > Enter the security PIN sent via text message. You will see all of your personal account details, including your account number.

You cannot purchase multiple SIMs under one account. Also, note that Felix is a SIM-only mobile subscription so you will need to BYOD (bring your own device)

Your Felix SIM is a 3-in-1 SIM that can be inserted in either of three standard sizes (standard, micro, nano). So, as long as your phone isn’t network-locked and can be used in Australia, you shouldn’t have a problem with SIM compatibility!

Flexi SIM
Flexi SIM

Get Physical SIM Delivered

  1. Download the app or continue signing up on the web.
  2. Order your SIM with free express delivery.
  3. Activate your SIM in the app. You won’t lose service with your current provider until you’re on Felix.

You will get your SIM delivered to your home address

Felix SIMs are sent express post (at no extra cost) by Australia Post and you can track their delivery in the Felix app. Express delivery is usually within 1-3 business days, and your SIM can still be delivered even if you’re not home.

To get the SIM, you must enter a residential address during sign-up, but you can choose a PO Box or Parcel Locker for your delivery address. 

How to have your SIM delivered to a PO Box

  • Tap Add a different delivery address when prompted after entering the Home address
  • Pop your PO Box number in the search field, then tap Enter address manually
  • Enter “PO Box ###” in the Street name field.
  • Select Street type as ‘None’.
  • Enter suburb, postcode and state as normal.
  • Tap Done

How to have your SIM delivered to a Parcel Locker

  • Tap Add a different delivery address when prompted after entering the Home address
  • Pop your Parcel Locker in the search field, then tap Enter address manually
  • Enter your Parcel Locker number in the Business Name field
  • Enter the rest of the address as normal
  • Tap Done

You’ll find your 21-digit SIM number on the SIM itself. It starts with 8961.

Felix SIM Plans
Discounted Felix SIM Plans for new customers

How to activate your SIM?

Activating a SIM card purchased in-store

If you’re new to Felix and purchased a SIM in-store, follow the steps below.

  1. Register your SIM number and set up your Felix account.
  2. Download the Felix app.
  3. Log in and complete the pre-activation steps on the screen.
  4. Once complete, follow the steps to activate your new SIM on Felix Mobile.
  5. Wait until the app notifies you to insert your new Felix SIM.

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Activating SIM purchased online

If you purchased a SIM in the Fidelix app or on Felix’s website, follow the steps below.

  1. Download the Felix mobile app.
  2. Log in and complete the pre-activation steps on the screen.
  3. Once complete, follow the steps to activate your SIM.
  4. Wait until the app notifies you to insert your new Felix SIM.

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Activate a replacement SIM

If you’re an existing customer who’s ordered a replacement SIM, follow these steps to activate your SIM and get back online.

  1. Download the Felix mobile app.
  2. Log in and navigate to the Settings screen.
  3. Choose Activate Replacement SIM from the setting screen.
  4. Follow the steps to complete the activation of your replacement SIM.

Flexi SIM activate
Flexi SIM – Activate on App

How do you find a new mobile number with Felix?

If you opt to get a new mobile number with Felix, your mobile number will be on your SIM Pack.

  • Once you’ve activated your SIM, you can find your mobile number in the app by tapping Settings. Your mobile number will be displayed at the top left of the screen under the word ‘Settings’.
  • You also have two years from purchase to activate it. Your billing cycle will not start until you choose to activate your Felix SIM.
  • When started between the hours mentioned below, most switches take under five minutes to activate. In some cases, it can take up to three hours. 
  • Not to worry, though. Unless something goes awry, you won’t lose service from your previous provider until the switch is complete. 

Switching takes place during the following hours:

– Monday-Friday, 8 am to 8 pm Sydney time

– Saturday, 10 am to 6 pm Sydney time

Your switch is complete when your current service stops working. Felix also notifies you in the app via push notification and email. Meanwhile, keep using your old SIM card as usual until the switch is complete.

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Final Thoughts

For the first time, I got a discount of $10/month for three months by getting a new SIM on Felix Mobile. I used the Code FELIX10 to get this offer.

Overall, getting a new SIM is easy. I installed the app on my mobile and then created my account. I followed the steps as mentioned, and my eSIM was activated.

The physical SIM that I ordered reached me at the address I gave.

FAQs

How to buy a new SIM on Felix Mobile?

Download the Felix App, choose between eSIM or Physical SIM, Buy One and Activate it.

How do I contact the help team if I find any issues?

Their app has a live chat and a phone number, so you can easily contact them via the app.

How much is unlimited data?

Unlimited Data with Felix Mobile is $40 monthly on a no-lock-in contract.

Do they have prepaid plans?

All of the Felix mobile plans are pre-paid. This means you pay upfront when you sign up for a service and at each recharge or billing cycle.

What is the period for no lock-in plans?

Their no lock-in plans all last a full month.

About the author

Kamal Kaur